At Egis Digital, we are committed to delivering quality digital products that cater to your social media needs. We understand the unique nature of our digital offerings and have crafted our refund policy accordingly.
Due to the immediate accessibility and inherent usability of our digital products, we are unable to provide refunds once the files have been downloaded. This is a standard practice in the digital product industry, and we appreciate your understanding in this matter.
However, we are committed to the satisfaction of our customers. We will consider granting refunds under certain circumstances, such as instances of duplicate orders. All refund requests will be reviewed thoroughly, and we will issue refunds at our reasonable discretion. Please note that nothing in this policy obligates Egis Digital to issue a refund.
Despite the limitations on refunds, we are dedicated to ensuring your happiness with your purchase. Our social media templates are meticulously crafted, and we stand behind our products. Should you encounter any issues or if the product does not meet your expectations, we urge you to reach out to us. We will make every reasonable effort to ensure your satisfaction.
Our team prides itself on responsiveness and taking excellent care of our customers. Should you have any questions, concerns, or if you need assistance with any issues related to your purchase, please don’t hesitate to contact us at support@egisdigital.com.
Your satisfaction is our priority, and we appreciate the opportunity to serve you.